Return & refund policy

At Matrix Missions we are committed to customer satisfaction. This policy outlines the terms under which refunds may be requested for our services.

Terms of refund

• Refund requests must be submitted within 14 days of the initial service purchase.
• Services that have been partially or fully rendered may not be eligible for full refunds.
• Subscription services may be cancelled at any time, with refunds prorated based on the unused service period.

Eligibility conditions

• The service was not delivered as described in the original agreement.
• Technical issues on our end prevented access to purchased services.
• Duplicate charges or billing errors occurred.

Non-refundable items

Certain services are non-refundable:

• Consultation fees for services already rendered.
• Custom portfolio creation services once work has commenced.
• Research reports or analysis that have been delivered.
• Services purchased during promotional periods, unless otherwise stated.

How to request a refund

• Email our support team at support@matrixmissions.in.
• Include your account details and the reason for the refund request.
• Our team will review your request within 5 business days.
• Approved refunds are processed within 10 business days to the original payment method.

Contact us

For any questions regarding our terms or refund policy, contact us at support@matrixmissions.in or on WhatsApp at +1 248-491-9357.